Challenge Guide

We are a reservation-only venue, and bookings are made through our official website. If a date is grayed out or not visible, it means it's fully booked.

• New slots for the next day are released daily at midnight (00:00).
• You can book any available slot within the next 30 days.

Group bookings may be made further in advance. Please check our website for available slots.

After submitting, you'll receive an email with a payment link. Payment must be completed within 30 minutes (72 hours for group bookings).

Pending Approval: Not paid, slot not reserved.
Confirmed: Paid. You will receive a confirmation SMS.
Canceled: Timed out. Do not pay.

After booking, you will receive an email with your reservation details and a link. If confirmed (paid), you will also receive an SMS.

Yes, please book according to the player limit specified for each venue. If you exceed the limit, you'll need to book separate slots. If more people show up than the limit allows, accompany tickets must be purchased (not available at all locations).

Online bookings accept: Virtual ATM transfer, Credit Card, LINE Pay, and JKOPAY. We do not accept cash.

Sports Vouchers: Accepted at all locations. Pay online first, then inform staff on-site. The voucher amount will be refunded within 20 business days.

Culture Points: Currently not accepted.

Full payment is required for both regular and group bookings to confirm the reservation.

Our ticket price includes an entertainment tax, so by law, we are exempt from issuing uniform invoices. We can provide a receipt for reimbursement purposes. Please request it from our staff on-site or contact customer service.

Be on Time
We recommend arriving 10 minutes early. Late arrivals will have their game time shortened. Arriving more than 20 minutes late is considered a no-show, with no refund.

On-the-Day Changes
If you want to add more players on-site, we will try to accommodate and charge the necessary fees. However, no refunds will be given if fewer players show up than booked. Thank you for your understanding.

4 days or more before: Reschedule once. Full refund for cancellations (minus NT$100 fee).

2-3 days before: Reschedule once. No cancellations or refunds.

1 day before: Can only reschedule to an available slot on the same day. No cancellations or refunds.

On the day: No changes, cancellations, or refunds.

15-30 days before: Change once. Full refund for cancellations (minus NT$100 fee).

8-14 days before: Change once. 50% refund for cancellations.

4-7 days before: No changes. One-third refund for cancellations.

3 days before & on the day: No changes, cancellations, or refunds.

If eligible, cancel your original order on the reservation page (reason: "Want to change the reservation time"), then rebook the correct time. A refund will be processed within 20 business days (the handling fee will be waived if you leave a comment).

If eligible, click "Cancel Reservation" on your booking page. A refund will be processed within 20 business days, subject to the refund policy.

To add players: Contact customer service for a payment link or pay the difference on-site (mobile payment only).

To reduce players: Contact customer service at least 4 days in advance. A refund for the difference will be processed within 20 business days.

You can adjust the number of participants within your package's limit at no extra cost. If you exceed the limit, you can pay the difference on-site. If you need to reduce the number and are due a refund, please contact customer service.

You will need to cancel the original order (reason: "Want to change the reservation package") and rebook the correct package. A refund will be processed within 20 business days (the handling fee will be waived if you leave a comment).

You can select add-ons when booking or request them on-site (mobile payment only). For other requests, please contact customer service.

If a work/school cancellation is announced anywhere in Taiwan due to a typhoon, players can request a free reschedule or refund.

We will announce our operating status on social media by 9:00 PM the night before.

If we are open: You can choose to play, reschedule, or get a refund.
If we are closed: All bookings will be refunded.

Department store locations will follow the mall's operating schedule.

Contact us via Instagram (@cybercubejump) or Facebook (@CyberCubeJump). Customer service is available on weekdays from 9:00 AM to 6:00 PM. We do not offer phone support.

For media and business inquiries, please email us at [email protected].